OTRS Group

The OTRS Group is the vendor and world's leading provider of the open source OTRS product suite which includes the OTRS Help Desk software and the ITIL® V3 compliant IT Service Management (ITSM) solution OTRS::ITSM. The corporation consists of OTRS AG and its five subsidiaries in the USA, Mexico, Brazil, Singapore and Hong Kong. As of 2009, OTRS AG is listed in the Basic Board of the Frankfurt Stock Exchange.

OTRS is available in 38 languages and over 170,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers with the OTRS Business Solution™ businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and Managed OTRS Services (OTRS Business Solution™ Managed). Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 170,000 other organizations worldwide. OTRS is used by more than 40 percent of DAX 30 companies.


Quick Facts about OTRS Group

• Creator and source code owner of OTRS
• Provides global implementation and consulting services
• Offers customized solution development services
• Delivers up to 24×7 support
• More than 400 global customers
• 80 employees worldwide